Help & Support

We're here to help. Find answers below or reach out directly.

๐Ÿ“ง Contact Us

For any questions, issues, or feedback, email us at:

support@wayvera.ai

We typically respond within 24 hours.

Frequently Asked Questions

What is WayVera?

WayVera is an AI-powered trucking platform that helps commercial drivers with voice-assisted navigation, hours-of-service tracking, fuel optimization, repair shop discovery, and route planning โ€” all built by truckers, for truckers.

Who is Vera?

Vera is your AI voice assistant built into WayVera. She helps you manage hours of service, find nearby shops, report road conditions, and handle daily tasks โ€” all hands-free while you drive.

What devices does WayVera support?

WayVera runs on iPhone, iPad and Android phones. It is in beta now: iPhone testers install it through TestFlight and Android testers from the link we send them. It will be on the App Store and Google Play at launch.

Is WayVera free?

WayVera has a 14-day free trial and no free tier. Launch pricing: $20 per driver per month for the first 6 months after launch. Before that period ends, we will offer a limited-time option to keep $20 per driver per month for 6 more months. It is your choice to opt in; if you don't, the price becomes $25 per driver per month. See Pricing.

How does HOS tracking work?

WayVera keeps your hours-of-service clocks from the duty statuses you enter โ€” by voice through Vera or manually in the app โ€” calculates remaining drive time, sends break reminders and warns you before you run out of hours. WayVera is not an ELD. This log is not a legal record of duty status.

Is WayVera an ELD?

WayVera is not an ELD. This log is not a legal record of duty status. ELD support is coming in a future release. Until then, keep using your ELD (or paper logs, if you are exempt).

Is WayVera down?

Check wayvera.ai/status. In the app, More โ†’ Help & WayVera status shows the same, and its guidance works with no connection.

How do I report a bug or issue?

Email support@wayvera.ai with a description of the issue, your device type, and any screenshots if possible. We take all reports seriously and work to resolve issues quickly.

How do I delete my account?

In the app, go to More โ†’ Privacy & Data โ†’ Delete my account and confirm with your password. You can also email support@wayvera.ai. Our account deletion page explains what is deleted and what the law makes us keep.

Is my data safe?

Yes. We use encryption for sensitive data, follow industry security best practices, and never sell your personal information. Read our full Privacy Policy for details.

Account & Billing

How do I subscribe or manage my subscription?

Company owners can subscribe on the web at wayvera.ai/subscribe; that's the only way to subscribe for Android. Change drivers, update your card or cancel at wayvera.ai/account. If you subscribed in the iPhone app, manage it in your iPhone's Settings โ†’ Apple ID โ†’ Subscriptions.

How do I reset my password?

Tap "Forgot Password" on the login screen and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.