Help & Support

We're here to help. Find answers below or reach out directly.

📧 Contact Us

For any questions, issues, or feedback, email us at:

support@wayvera.ai

We typically respond within 24 hours.

Frequently Asked Questions

What is WayVera?

WayVera is an AI-powered trucking platform that helps commercial drivers with voice-assisted navigation, HOS compliance tracking, fuel optimization, repair shop discovery, and route planning — all built by truckers, for truckers.

Who is Vera?

Vera is your AI voice assistant built into WayVera. She helps you manage hours of service, find nearby shops, report road conditions, and handle daily tasks — all hands-free while you drive.

What devices does WayVera support?

WayVera is available for iOS (iPhone and iPad) and Android devices. Download from the App Store or Google Play.

Is WayVera free?

WayVera offers a free tier with core features. Premium features including advanced route optimization, unlimited voice interactions with Vera, and fleet management tools are available with a subscription.

How does HOS tracking work?

WayVera automatically tracks your hours of service, calculates remaining drive time, sends break reminders, and helps prevent violations. You can update your status by voice through Vera or manually in the app.

How do I report a bug or issue?

Email support@wayvera.ai with a description of the issue, your device type, and any screenshots if possible. We take all reports seriously and work to resolve issues quickly.

How do I delete my account?

You can request account deletion from within the app under Settings, or visit our account deletion page. You can also email support@wayvera.ai to request deletion.

Is my data safe?

Yes. We use encryption for sensitive data, follow industry security best practices, and never sell your personal information. Read our full Privacy Policy for details.

Account & Billing

How do I manage my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device's subscription settings to upgrade, downgrade, or cancel.

How do I reset my password?

Tap "Forgot Password" on the login screen and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.