Terms of Service

Last updated: September 25, 2026

1. Acceptance

By using WayVera, you agree to these terms. If you don't agree, don't use the service.

2. The Service

WayVera provides trucking tools including HOS tracking, route planning, voice AI assistance, community features, and fleet management. The service is provided "as is."

3. Your Responsibilities

• You are responsible for the accuracy of your HOS logs and compliance with FMCSA regulations. WayVera is not an ELD. This log is not a legal record of duty status.
• WayVera is a planning tool — it does not guarantee compliance. WayVera is not an electronic logging device (ELD); ELD support is planned for a future release, and until then your ELD (not WayVera) holds your record of duty status
• You must have a valid CDL to use driver-specific features
• Do not use the app in ways that distract from safe driving
• Keep your account credentials secure

4. Voice Assistant

Vera AI provides assistance based on available information. AI responses may not always be accurate. Always verify critical information (routing restrictions, regulations, shop availability) independently.

5. Community Features

• Shop reviews, road reports, and ratings reflect individual user opinions
• Do not post false, misleading, or defamatory content
• We may remove content that violates these terms

6. Subscriptions & Billing

• 14-day free trial; no free tier after the trial
• Launch pricing: $20 per driver per month for the first 6 months after launch. Before that period ends, we will offer a limited-time option to keep $20 per driver per month for 6 more months. It is your choice to opt in; if you don't, the price becomes $25 per driver per month.
• Drivers-only: no company fee at any size. Full stack (dispatch dashboard, fleet map, fleet repairs and maintenance, shop coordination, document storage): $79.99/month company fee including 1 dispatcher, $59.99/month per extra dispatcher; free during launch for companies with 1-5 trucks.
• In-app prices can differ: on iPhone a one-driver subscription is $23.99 per month during launch and $29.99 per month afterwards. The Android app does not sell subscriptions; buy them on this website. Enterprise fleets: contact sales@wayvera.ai
• Paid plans billed monthly through the App Store or Stripe
• Subscriptions renew automatically until you cancel

6.3 Cancellation and Refunds

Cancel any time. You can cancel in the WayVera app (Billing → Cancel subscription), in the billing portal at wayvera.ai/billing, or by emailing support@wayvera.ai. Cancelling stops the next renewal. Your plan stays active until the end of the period you've already paid for.

No partial-period refunds. We don't refund the unused part of a month (or year) after you cancel. Exceptions:

1. First charge. If you ask within 7 days of your first paid charge, we'll refund that charge in full. This applies once per customer. A free trial isn't a charge.
2. Our mistakes. Duplicate charges, charges after you cancelled, or a charge at the wrong price are always refunded in full.
3. Extended outages. If WayVera is unavailable for more than 72 hours in a row, you can ask for a credit for that time.
4. Where the law requires more, we follow the law.

Removing drivers (fleets). When you reduce your number of driver seats, the unused time goes on your account as a credit against your next invoice. You don't get a cash refund.

App Store and Google Play purchases. If you subscribed through Apple or Google, they handle the billing and refunds. Ask them through reportaproblem.apple.com or Google Play → Payments & subscriptions. We can't refund those charges ourselves.

Your records stay yours. A refund or cancellation never deletes your hours-of-service logs, inspection reports, IFTA records or documents. We keep them for the periods the law requires, and you can still view and export them (see 6.5).

How to ask: email support@wayvera.ai from your account email. We answer within 2 business days, and refunds go back to the original payment method (usually 5–10 business days).

6.5 Failed Payments

If a payment fails, we'll try the card again several times over the next week and email you each time.

• Days 1–7: you keep full access, except the Vera assistant, which is paused until the payment goes through. Update your card in Billing or at wayvera.ai/billing.
• From day 8 (read-only): WayVera is read-only until the payment goes through. You can still view and export all your hours-of-service logs, inspection reports (DVIR), IFTA records, trips and documents, and you can still change your duty status and complete inspections. Navigation, Vera, document scanning, the load board and fleet tools pause.
• After 30 days unpaid: the subscription is cancelled. Your account and records stay, and read-only access continues for as long as we keep the records by law.
• As soon as a payment succeeds, everything comes back.

For fleets, the company's billing admin gets the emails. Drivers see only that the company's subscription needs attention, never card or invoice details.

7. Limitation of Liability

WayVera is not liable for routing errors, missed compliance deadlines, incorrect fuel prices, or any damages arising from use of the service. Maximum liability is limited to fees paid in the prior 12 months.

8. Changes

We may update these terms. Continued use after changes constitutes acceptance.

9. Contact

Questions? support@wayvera.ai